Last Updated: 9 September 2026
Refund, Return & Exchange Policy
At Sidhyam Attire, we want you to feel confident about every purchase.
If something isn’t right, our return and exchange process is designed to make the experience as straightforward as possible.
1. Return & Exchange Window
Eligible products may be requested for return or exchange within 7 days of delivery.
The request must be raised within the applicable return window.
Products returned after the applicable return period may not be accepted.
2. Conditions for Returns & Exchanges
To be eligible, the product must:
- Be unused and unworn
- Be unwashed
- Be free from perfume, makeup, stains, damage or other signs of use
- Have all original tags and labels attached
- Be returned in its original packaging, where applicable
- Be accompanied by the relevant order details
Products that do not meet these conditions may be rejected following inspection.
3. Items That May Not Be Eligible
Certain products may be marked as non-returnable or non-exchangeable on their product page.
Where a product is specifically identified as non-returnable or non-exchangeable before purchase, the applicable restriction will apply, subject to your statutory rights under applicable law.
Products showing signs of wear, washing, alteration, damage or misuse are generally not eligible for return or exchange.
4. Wrong, Damaged or Defective Product
If you receive:
- The wrong product
- A damaged product
- A defective product
- A product materially different from what you ordered
please contact us as soon as possible after delivery.
Please include:
- Order number
- Registered phone number or email
- Clear photographs of the product
- Photographs of the packaging where relevant
- A brief description of the issue
We will review the matter and, where the issue is verified, provide an appropriate resolution in accordance with applicable law.
5. How to Request a Return or Exchange
To initiate a return or exchange, contact:
Email: info@sidhyamattire.com
Phone: +91 91024 20101
Please provide your order number and explain whether you are requesting a return or exchange.
Our team may request photographs or other information necessary to verify eligibility.
6. Return Inspection
Once the returned product reaches us, it may be inspected to confirm that it satisfies the return conditions.
Approval of a return or exchange is subject to the product meeting the applicable eligibility requirements.
If a returned product does not meet those requirements, we may decline the return or exchange and the product may be sent back to the customer.
7. Exchanges
Where an exchange is approved, the replacement will be subject to:
- Product availability
- Size availability
- Colour/style availability
- The applicable exchange conditions
If the requested replacement is unavailable, we may provide an alternative resolution as applicable.
8. Refunds
Where a refund is approved, the refund will generally be processed after the returned product has been received and successfully inspected.
Refunds will normally be made using the applicable payment method or another appropriate method permitted by applicable law and payment regulations.
The time taken for the refunded amount to appear in your account may vary depending on the payment provider or bank.
9. Return Shipping
Where the return is requested because the customer has changed their mind, selected the wrong size or otherwise no longer requires the product, any applicable return shipping charges will be communicated during the return process.
Where a product is confirmed to have been wrongly supplied, damaged or defective, Sidhyam Attire will provide an appropriate resolution in accordance with the circumstances and applicable law.
10. Cancellation Before Dispatch
If you need to cancel an order, contact us as soon as possible:
info@sidhyamattire.com
+91 91024 20101
If the order has not yet reached a stage where cancellation is reasonably possible, we will attempt to cancel it.
Once an order has been processed or dispatched, cancellation may no longer be possible and the applicable return process may need to be followed.
11. Refund for Cancelled Orders
If an eligible order cancellation is accepted after payment has been made, the applicable refund will be processed through the appropriate payment method.
The time taken for the amount to reflect in your account depends on the relevant payment provider or bank.
12. Promotional and Sale Products
Products purchased under special promotions or offers may have specific return or exchange conditions.
Any such conditions will be communicated on the applicable product page or promotion before purchase.
13. Product Availability During Exchange
An exchange is subject to availability.
If the requested size, colour or product is unavailable, Sidhyam Attire may offer another appropriate resolution in accordance with the circumstances and applicable law.
14. Important Product Care
To improve the longevity of your Sidhyam Attire pieces, please follow the care instructions provided with the product.
Improper washing, ironing, alteration, storage or handling may affect the product and may impact eligibility for a return or exchange where the issue is caused by such handling.
15. No Loss of Statutory Consumer Rights
Nothing in this Refund, Return & Exchange Policy is intended to remove, restrict or override any rights or remedies available to consumers under applicable law.
India’s consumer protection framework specifically recognises consumer remedies and regulates e-commerce practices, including information relating to returns, refunds and exchanges.
16. Contact Us
For any return, exchange, refund or order-related question:
Sidhyam Attire
Unit No. 3, Capital Mall,
Saraidhella, Dhanbad,
Jharkhand – 828127, India
Email: info@sidhyamattire.com
Phone: +91 91024 20101